T: 01326 618141 E: hello@lowenfp.co.uk

Privacy Policy

Privacy Policy

This privacy policy sets out how Lowen FP uses and protects any information that you give Lowen FP when you use this website.

Business privacy policy

Lowen FP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lowen FP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy is effective from 1st October 2021.

What we collect

We value your privacy but we may collect the following information:

  • name (first & last)
  • contact information including email address & phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@lowenfp.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Beehive, 52 Messack Close, Falmouth, Cornwall, TR11 4SH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to the above address or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cookie Policy

How We Use Cookies

A cookie is a small file that asks for permission to be placed on your device. Once you agree, the file is added, allowing the cookie to help analyse web traffic or notifies you when you visit a specific site. Cookies enable web applications to respond to you as an individual, tailoring operations to your needs, preferences, and dislikes by gathering and remembering information about your preferences.

We use cookies to improve your experience on our website, [Lowen Financial Planning] (http://lowenfp.co.uk), by understanding how you use our site. This helps us in making informed improvements and adjustments to serve you better.

Types of Cookies We Use

  1. Necessary: These cookies are essential for the operation of our website. They enable functionalities like remembering your consent preferences to avoid repeated notifications – for example, we use the ‘CookieConsent’ cookie to do this.
  2. Statistics (Analytics): Cookies like `_ga` and `_ga_[PropertyID]` help us understand how visitors interact with our website by collecting and reporting information anonymously. This analysis helps us to improve our website by identifying the most visited pages and user engagement patterns.
  3. Marketing: Cookies such as `_gcl_au` are used to track conversions and to personalize the advertising content that you see, making it more relevant to you.

Managing Cookies

Our website employs the Cookiebot banner, providing you the flexibility to accept or reject combinations of ‘Preferences’, ‘Statistics’, and ‘Marketing’ cookies. You can alter your preferences at any time by clicking on the Cookiebot icon located at the bottom left of any page on our site.

Most web browsers automatically accept cookies, but you have the option to modify your browser settings to decline cookies if you prefer. Be aware that this may prevent you from taking full advantage of our website.

Data Retention

The cookies on our website are configured to be stored for no longer than 2 years. Additionally, we retain analytics data for a period of 14 months, ensuring that your information is managed responsibly.

Your Privacy

For privacy concerns or data deletion requests, please email us at hello@lowenfp.co.uk.

Cookie Policy Updates

This cookie policy is periodically reviewed and was last assessed on the 20th of March, 2024. Should you have any concerns or queries regarding this policy, please do not hesitate to contact us.